98000 Privacy Policy — How We Protect Your Information
This Privacy Policy explains how the 98000 platform collects, uses, stores, and protects the personal data of users in Malaysia. Your privacy is our priority, and we are committed to managing your information transparently and responsibly.
Effective Date: 1 January 2026. This policy may be updated from time to time.
1. Information We Collect
When you register and use the 98000 platform, we collect several categories of information to ensure our services run smoothly and securely.
Personal Account Information
Upon registration, we collect your full name, date of birth, email address, phone number, and identity verification information required for the Know Your Customer (KYC) process. This information is used to verify user eligibility and ensure that only qualified individuals can access the platform.
Device & Browser Information
We automatically collect technical information when you access the platform, including device type, operating system, browser type, IP address, and screen resolution. This data is used to optimise the user experience and detect any suspicious activity.
Payment Information
For deposit and withdrawal purposes in Malaysian Ringgit (RM / MYR), we may retain transaction information such as the payment method used (GrabPay, Touch 'n Go, bank transfer), transaction amount, and timestamp. Bank card numbers or full eWallet details are not stored directly by 98000 — all processing is handled through certified, secure payment gateways.
Platform Usage Data
We record platform usage patterns including games played, session duration, betting history, and interactions with platform features. This data is used for service improvement and to help us better understand the needs of our users in Malaysia.
2. How We Use Your Information & Cookies
Data Processing Purposes
98000 uses the information collected for the following purposes:
- Managing and verifying user accounts securely.
- Processing MYR deposit and withdrawal transactions.
- Providing effective and responsive customer support.
- Sending important notifications related to your account, transactions, or policy changes.
- Detecting and preventing fraud, money laundering, and platform abuse.
- To comply with legal obligations and applicable regulations in Malaysia.
Cookies & Tracking
The 98000 platform uses cookies and similar tracking technologies to enhance the user experience. Cookies allow the platform to remember your preferences, maintain your login session, and analyse how users interact with platform content. You can manage your cookie settings through your browser, though please note that disabling certain cookies may affect platform functionality.
3. Data Storage, Security and Sharing
Data Storage & Retention Period
All personal data of 98000 users is stored on servers protected with industry-grade encryption. Active account data is retained for the duration the account remains active, and for any period required by law following account closure. Financial transaction data is retained in accordance with applicable legal compliance requirements in Malaysia.
Security Measures
98000 implements multiple layers of security to protect user data, including SSL encryption across all communications between users' devices and our servers, strict access controls on internal systems, continuous monitoring for unusual activity, and periodic security audits conducted by third-party experts. However, no security system can guarantee absolute 100% protection, and users are encouraged to practise good security habits such as using strong passwords.
Sharing Information with Third Parties
98000 does not sell or rent users' personal information to third parties for marketing purposes. Information may be shared only in the following limited circumstances:
- With approved payment service providers to process your MYR transactions.
- With law enforcement authorities when required under Malaysian law.
- With technical service providers bound by strict confidentiality agreements.
4. User Rights Over Personal Data
As a user of the 98000 platform, you have certain rights regarding the personal data we hold about you. These rights include:
Right of Access
You have the right to request a copy of the personal information we hold about you. This request can be made via our support email and will be processed within a reasonable timeframe.
Right to Rectification
If you believe the personal information we hold about you is inaccurate or outdated, you have the right to request a correction. Certain details such as name and date of birth may require supporting documents for identity re-verification purposes.
Right to Erasure
You may request the deletion of your account and personal data. Please note that certain data may need to be retained for a specified period to fulfil legal obligations, even after account closure. Deletion requests can be submitted via our customer support at [email protected].
5. Policy Updates & How to Contact Us
Privacy Policy Updates
98000 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, technologies used, or legal requirements. When significant changes are made, users will be notified via their registered email or in-platform notifications. Continued use of the platform after changes are published constitutes your acceptance of the updated policy.
Applicable Law
This Privacy Policy is governed by and interpreted in accordance with the laws of Malaysia, including the Personal Data Protection Act 2010 (PDPA), which regulates the processing of personal data in Malaysia. 98000 is committed to complying with all relevant PDPA provisions in the management of user data.
Contact Our Support Team
If you have any questions, concerns, or requests regarding this Privacy Policy or the management of your personal data by 98000, please contact us via:
- Email: [email protected]
- Page FAQ us for answers to frequently asked questions
We will endeavour to respond to all privacy-related enquiries within seven business days of receipt.
Confident in Our Data Protection? Get Started by Registering
Your data privacy and security are the foundation of the trust that defines our relationship with every Malaysian user. Create an account today and enjoy an entertainment platform that is safe, transparent, and genuinely fun.